Returns & Refunds

Damaged, faulty or wrong item? Contact us within 14 days of delivery with your order number, a photo or short video showing the problem, and a photo of the shipping label. We'll send a replacement or a full refund. In most cases you won't need to send anything back, and it costs you nothing.

Changed your mind? Because our items ship directly from our partner suppliers, we can't accept returns for a change of mind. If you're unsure about an item, message us before ordering and we'll answer any questions about size, fit or how it works. Damaged, faulty or wrong items are always covered (see above).

Late or lost order? If your tracking hasn't updated for 7 days, or your order hasn't arrived 30 days after purchase, contact us and we'll resend it or refund you.

Cancellations: message us within 12 hours of ordering for a full refund. Once an order has shipped, it can't be cancelled.

Refunds go back to your original payment method within 5–10 business days of approval.